No, Tripsbetter is not an airline. We are an accommodation provider, a car hire provider and tour operator offering experiences. We are a search engine and an authorized ticketing platform for domestic airlines in East Africa as well as an online booking site for accommodation, car hire and experiences so you can build your complete holiday itinerary right here online with us.
Rates i can select resident and international rates ?
You are a resident if you hold a current resident permit or are a citizen of the country you are flying in. This is an official document (usually recorded in your passport) confirming your status as a resident. If you do not have proof of residency, you must select international traveller. Please see the Resident Information Page for more information here.
Travel to /from a destination, but not found?
If the destination you want to travel to / from is not listed as an option, it means that the airlines do not fly there. Tripsbetter only shows the destinations available. Note that some routes are seasonal. Please contact us to arrange a charter flight here .
The specific airline, but it is not coming up?
If the airline doesn’t show in the search results, it means it doesn’t fly to your destination. Go to our Airline pages, select your chosen airline and see their routes and schedules.
Which destinations and routes do you show ?
You can find all destinations and routes on our website that our airlines fly to collectively here.
I need help with my booking, where can I get help?
Please check the options on the ‘Contact Us’ page here.
PAYMENT OPTIONS
What mode of payments?
We understands everybody has their favorite online payment method and we have partnered with many reliable payment providers to provide you with a choice. Through our chosen payment processor, Direct Pay Online we can offer you the following secure payment methods.
Credit cards:
Local and international Visa cards
Local and international Mastercards
Mobile banking payments with
Airtel Money
M-pesa
Tigo Pesa
We take your privacy and payment security very seriously and partner only with the best and most reliable payment providers.
Is it safe to make the payment online?
Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.
TICKETS INFORMATIONS
Review Itinerary?
When you receive a booking confirmation email and itinerary from Tripsbetter notifying you that your booking has been accepted and your payment has been processed, it is your responsibility to carefully check and correct any mistakes in any of the documentation received via Tripsbetter from the airlines, the accommodation providers, the car hire companies, and experience providers.
When and how will I receive my ticket?
It will be emailed to you shortly after we receive your payment.
When do I check in and at which terminal?
Airlines recommend the following standard check-in times:
Domestic flights: 1 hour prior to departure
International flights: 3 hours prior to departure
Flights to and from the USA: 3 hours prior to departure is recommended
To find out which terminal you depart from and arrive in, please refer to the airline’s website.
How much luggage can I take with me?
he rules vary between airlines and destinations.
Please note that some airlines don’t have a baggage allowance as part of the airfare and charge all luggage additionally per kilogram. The best way to check what applies for your travel is to visit the website of the airline you are traveling with. Alternatively, you can Contacts
Do I need a passport and visa for my trip?
You will need a passport for regional and international travel. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding.
As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa even if you are only transferring in that country.
Is it safe to make the payment online?
Yes, absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Thawte SGC-enabled SSL Certificates and displays the Thawte Secured Seal on secure pages.
CHANGES AND CANCELLATIONS
I need to amend my flight details?
Please contact the Tripsbetter team to amend your flight details. Whilst you are welcome to phone us, we will ask that the change/s you require is / are put in writing via email.
How do I cancel my flight(s)?
Please contact the Tripsbetter team to cancel your flight and to arrange the relevant refund/s due.
